Client service charter
New South Wales Courts and Tribunals are committed to providing our clients with a high standard of service. The
client service charter sets out the services NSW Courts and Tribunals provide and the standards you can expect.
Registry services
We aim to:
serve you within five minutes of attendance
acknowledge telephone enquiries within five rings
process all documents within three days
Information services
We will provide you with assistance and information about our services, procedures, your case and your options.
We can provide information or a referral to mediation, support or legal services.
Access
Information about our services is available at registries, over the telephone, by facsimile, via the post and online at New South Wales Justice.
We will continue to improve our service delivery and be responsive to the needs of our clients and the community.
We aim to provide safe and accessible court, tribunal and registry facilities for all clients.
Our service commitment to you
We will:
be courteous, respectful and professional
act honestly, fairly and impartially
take into account your specific needs
provide access to our information, services, courts and tribunals
treat your information and enquiries in confidence and with sensitivity
make our services faster, simpler and easier to use
Helping us help you
We ask you to:
tell us if you have any specific needs
let us know if you need an interpreter to use our services
provide us with all requested information
treat our staff with courtesy and respect
not offer gifts, money or other favours to our staff
Contacting other services
We may refer you to other services if your situation requires:
mediation, available through Community Justice Centres on 1800 990 777 (NRS 1300 555 727)
legal assistance, available through LawAccess NSW on 1300 888 529 (NRS 1300 555 727) or online at
LawAccess support for victims from the Victims Support line on 1800 633 063 or DOCS Domestic Violence Helpline on 1800 656 463 (NRS 1300 555 727)
Feedback
We value your feedback and encourage you to direct it to the registrar or manager. See our contacts page for details.